ORDERS
Flat $9.95 anywhere in Australia, free over $150.00, arriving in 2 to 3 business days. Everything below is what actually happens to your order, including the parts most policies leave out.
Shipping is a flat $9.95 to any address in Australia, added at the checkout and shown in your total before you place the order. Orders of $150.00 or more ship free, applied automatically. All prices on this site are in Australian dollars and include GST. There are no handling fees, surcharges or card fees, because no card is taken on this site.
Every parcel is packed and sent from 138 Main St, Bacchus Marsh VIC 3340. ZyrexBio ships within Australia only and does not ship overseas. Australia Post delivers to PO boxes and parcel lockers, so either is fine as a delivery address. Local pick-up from the Bacchus Marsh address can be arranged by agreement — email info@zyrexbioau.com first, because it is not offered on every order and nothing is held without a confirmed time.
Estimate 2 to 3 business days from placing your order to the parcel arriving, paying by PayID and delivering to a metropolitan address. That splits into 1 business day of handling and 1 to 2 business days in transit, and it is the same range shown against these products in Google Shopping — deliberately, so what you are told before you click matches what you are told after. Business days exclude weekends and Victorian public holidays. Regional addresses and bank transfers both add time, and each is set out below rather than buried in an average.
That 2 to 3 business days estimate assumes PayID, which settles in seconds, so your order can be packed the same day it is placed. A regular bank transfer takes a business day or two to land on its own, and nothing is packed until the money is actually here — so paying that way adds those days on top. Both options are offered and neither is penalised; PayID is simply the faster one, and it is the reason a one-person operation can quote a range this short at all.
Parcels are sent with Australia Post Express Post. Once dispatched, the estimate is 1 to 2 business days to addresses inside the Express Post network, which covers most metropolitan areas. Regional and remote addresses sit outside that network and take 3 to 6 business days. These are the carrier's estimates and not a guarantee: transit times move around during peak periods, industrial action and weather events, and none of that is within ZyrexBio's control. No specific delivery date is promised anywhere on this site, because promising one that cannot be met would be misleading.
A tracking number is emailed to you when the parcel is handed to Australia Post Express Post, along with your order reference. It can take until the end of the next business day for the first scan to appear, so a tracking number that shows nothing yet is normal rather than a sign something is wrong. If you have not received a tracking email within two business days of your payment clearing, email info@zyrexbioau.com and quote your order reference.
Items are sent in the manufacturer's own sealed retail pack, with the batch code and expiry date printed by the manufacturer intact. Nothing is decanted, sampled, relabelled or repacked. Tubs are padded to limit movement in transit and sent in a plain outer carton with nothing on it beyond the carrier's label. Keep the outer carton until you are satisfied the contents are right — it is useful evidence if a claim is needed.
Please check your address before placing the order, including the unit or apartment number. If you spot a mistake, email info@zyrexbioau.com straight away: while the parcel is still here it can be corrected at no cost. Once it has been handed to the carrier the address can no longer be changed. If a parcel is returned as undeliverable because the address was wrong or incomplete, it can be resent once you have confirmed the correct address and paid the $9.95 postage a second time, or refunded less the original postage.
Start by checking the tracking, and check with anyone else at the address and with your local post office, since parcels are often carded or left with a neighbour. If tracking has not moved for five business days, or the parcel is marked delivered and you do not have it, email info@zyrexbioau.com with your order reference. ZyrexBio lodges the enquiry with Australia Post Express Post and follows it through with you. Until a parcel is delivered to you it remains at ZyrexBio's risk, not yours.
If a parcel arrives damaged, an item is faulty, or it is not what you ordered, that is covered in full on /returns along with change-of-mind returns, who pays return postage, how refunds are paid and your rights under the Australian Consumer Law. Report anything wrong within 7 days of delivery by emailing info@zyrexbioau.com with photographs.
Questions about an order go to info@zyrexbioau.com. See also terms of use and privacy.