ORDERS
Shipping
and delivery
Standard $11.00 or Express $15.00 anywhere in Australia, free over $199.00. Order by 2pm Sydney time on a business day and allow 2 to 3 business days for it to arrive, wherever you are in Australia. Below is what actually happens to your order, including the bits most policies leave out.
- Shipping
- From $11.00, Australia-wide
- Free shipping
- Orders over $199.00
- Order cutoff
- 2pm Sydney time, Monday to Friday
- Delivery estimate
- 2 to 3 business days, Australia-wide
- Handling
- 1 business day
- Transit
- 1 to 2 business days via Australia Post
- Ships to
- Australia only
What shipping costs
Standard shipping is $11.00 to any address in Australia and Express is $15.00. You pick which at the checkout, and the amount is shown in your total before you place the order. Orders of $199.00 or more ship free, applied automatically. All prices on this site are in Australian dollars. There are no handling fees, surcharges or card fees, because no card is taken on this site.
Where orders are sent from, and where they go
Every parcel is packed in Penrith NSW and handed to Australia Post. Zyrex ships within Australia only and does not ship overseas. Australia Post does not deliver to PO boxes or parcel lockers, so please give a street address. There is no shopfront or pickup: every order is sent with Australia Post.
How long the whole thing takes
Allow 2 to 3 business days from placing your order to the parcel arriving, anywhere in Australia. That is 1 business day of handling plus 1 to 2 business days in transit with Australia Post. Orders placed before 2pm Sydney time, Monday to Friday, count from that day. Orders placed after the cutoff, on a weekend or on a New South Wales public holiday count from the next business day. It is the same estimate shown on every product page and at the checkout.
When the clock starts
Payment is taken by card on the Shopify checkout and confirms straight away, so the 1 business day of handling starts the same business day if you ordered before 2pm Sydney time. Nothing is dispatched before the payment confirms.
How long delivery takes once it is sent
Parcels are sent with Australia Post. Once dispatched, the estimate is 1 to 2 business days to any address in Australia. This is the carrier’s estimate, not a guarantee: transit times move around during peak periods, industrial action and bad weather, and none of that is within Zyrex’s control. No specific delivery date is promised anywhere on this site, because promising one that cannot be met would be misleading.
Tracking your parcel
A tracking number is emailed to you when the parcel is handed to Australia Post, along with your order reference. The first scan can take until the end of the next business day to appear, so a tracking number that shows nothing yet is normal. If you have not had a tracking email within two business days of your payment clearing, email info@zyrexbioau.com and quote your order reference.
How your order is packed
Items are sent in the maker’s own sealed retail pack, with the batch code and expiry date printed by the maker intact. Nothing is decanted, sampled, relabelled or repacked. Vials are padded to limit movement in transit and sent in a plain outer carton with nothing on it beyond the carrier’s label. Keep the outer carton until you are happy the contents are right. It is useful evidence if a claim is needed.
Getting the delivery address right
Please check your address before placing the order, including the unit or apartment number. If you spot a mistake, email info@zyrexbioau.com straight away: while the parcel is still here it can be corrected at no cost. Once it has been handed to the carrier the address can no longer be changed. If a parcel comes back as undeliverable because the address was wrong or incomplete, it can be resent once you have confirmed the correct address and paid the $11.00 postage a second time, or refunded less the original postage.
If a parcel is delayed or does not arrive
Start with the tracking. Check with anyone else at the address and look for a Australia Post card, since parcels are often left with a neighbour or at a nearby Australia Post service point. If tracking has not moved for five business days, or the parcel is marked delivered and you do not have it, email info@zyrexbioau.com with your order reference. Zyrex lodges the enquiry with Australia Post and follows it through with you. Until a parcel is delivered to you it stays at Zyrex’s risk, not yours.
Returns, refunds and damaged parcels
If a parcel arrives damaged, an item is faulty, or it is not what you ordered, that is covered in full on the returns page, along with change-of-mind returns, who pays return postage, how refunds are paid and your rights under the Australian Consumer Law. Report anything wrong within 14 days of delivery by emailing info@zyrexbioau.com with photos.
Questions about an order go to info@zyrexbioau.com. See also returns and refunds, terms of sale and privacy.