FAQs
Asked often.
Answered plainly.
Not covered here? Send a question and the reply comes from the person who packs the orders.
How do I place an order?
Add what you want to the cart and continue to the checkout. Your address and card details are entered on our secure Shopify checkout, not on this site, and the parcel goes out once the payment confirms. Want to ask something first? Email info@zyrexbioau.com.
Are these the real thing?
Every vial is sealed and labelled with its name, amount and stated purity. When your vial arrives, check the cap and crimp are intact and the label matches your order.
Can I collect instead of having it delivered?
No. There is no shopfront or pickup: every order is sent with Australia Post. Tracking is emailed when the parcel is sent.
How much should I take?
That’s not something I can tell you. Every product is for laboratory research use only, not for human or veterinary use, so Zyrex gives no dosing, preparation or usage advice of any kind.
How long does delivery take?
2 to 3 business days from placing your order to the parcel arriving, anywhere in Australia, when you order by 2pm Sydney time on a business day. The full breakdown is on the shipping page.
What if my vial arrives damaged or wrong?
Email info@zyrexbioau.com with your order reference and photos of the vial and the outer box, and don’t use the product. Your rights under the Australian Consumer Law apply to everything sold here, and I’ll sort it out with you by email. The details are on the returns page.